Need help? Many common guest questions can be answered below. For property-specific details such as WiFi, parking instructions, access codes, beach access information, amenities, and arrival details, please refer to your Happy Stays Guest Portal.
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Most Popular Questions
Can I check in early?
Where do I find WiFi?
Does my property include a golf cart?
When will I receive access instructions?
What supplies are included?
Can I bring pets?
Reservation Questions
When is payment due?
Payment schedules vary depending on where your reservation was booked.
Please refer to your reservation confirmation email for your payment schedule and remaining balance details.
Guests may also log into their Happy Stays Guest Portal to view reservation details, make additional payments, split payments, and check remaining balances.
If you cannot locate your access information, please search your inbox for your reservation confirmation email or your Happy Stays invitation email.
Can I modify or cancel my reservation?
Reservation modification and cancellation policies depend on how your reservation was booked.
If you booked through Airbnb, VRBO, or another third-party booking platform, please refer to the cancellation policy displayed on that platform at the time of booking.
If you booked directly through Coastal Dreamin’, please refer to your executed rental agreement for cancellation terms and conditions.
If you still have questions, please contact our reservations team.
Arrival & Check-In
What time is check-in?
Check-in begins at 4:00 PM local time.
Access codes are activated at check-in time unless alternate arrangements have been approved in advance.
We recommend making travel arrangements with the expectation that access will not be available before 4:00 PM.
Can I check in early?
Maybe, but we recommend planning your arrival for our standard 4:00 PM check-in time.
During peak travel periods, many of our properties operate on same-day turnover schedules and require housekeeping, inspection, and maintenance coordination before guest arrival.
If you would like to request an early check-in, please email rentals@coastaldreamin.com during normal business hours.
If available, early check-in is subject to property availability, housekeeping completion, inspection approval, and a $100 early check-in fee.
Early check-in is not guaranteed and availability is often limited during peak season.
Can we leave luggage, park, or access the garage before check-in?
Generally no.
Because many of our homes have same-day arrivals and departures, we typically cannot permit luggage storage, parking, garage access, or entry prior to check-in unless specifically approved.
This allows our teams adequate time to prepare the property for your stay.
When will I receive access instructions?
Guest access information is typically sent multiple times before arrival.
You should receive arrival instructions several days prior to arrival, a reminder email closer to check-in, and Happy Stays Guest Portal access.
Your Happy Stays Guest Portal contains door codes, WiFi information, parking instructions, beach access information, and property-specific details.
Property & Amenities
Does this property include a golf cart?
Golf cart availability varies by property.
If a property includes a golf cart, it will be listed directly on that property’s page under amenities.
You can search for your property using the search icon at the top of Coastaldreamin.com and navigate directly to your listing.
Additional operating rules and instructions will be available in your Happy Stays Guest Portal.
Are bikes included?
Bike availability varies by property.
If bikes are included, they will be listed on the property page under amenities.
Additional usage information may be available inside the Happy Stays Guest Portal.
Is beach access guaranteed?
South Walton and 30A offer numerous public beach access locations throughout the area.
Some Coastal Dreamin properties also include neighborhood or deeded beach access.
Beach access varies by property and conditions, access rules, and local policies may change over time.
Please review your property page and Happy Stays Guest Portal for the most current access information for your stay.
Is parking available?
Parking availability and vehicle limits vary by property.
Parking instructions, limits, and approved parking locations are available in your Happy Stays Guest Portal.
Please follow posted parking rules and neighborhood requirements to avoid towing or HOA enforcement.
During Your Stay
Where do I find WiFi information?
WiFi details are provided inside your Happy Stays Guest Portal and may also be posted inside the property.
Is pool heat included?
No. Private pool heat is not included.
If pool heating is available for your property, it will be listed on the property page along with applicable pricing.
Pool heating availability varies by home and weather conditions may affect water temperatures.
What supplies are included?
Each property receives a starter supply package intended to help guests settle in.
- Two rolls of toilet paper per bathroom
- Two rolls of paper towels
- One box of trash bags
- Dishwasher detergent
- Laundry detergent
- 16 oz hand soap at each sink
- 16 oz dish soap at the kitchen sink
- 16 oz body wash and conditioning shampoo in each bathroom
Additional supplies may be purchased locally as needed.
Need additional toilet paper? We are happy to assist, but requests typically require approximately 24 hours’ notice.
What if something isn’t working?
If something in the property is not functioning properly, please email repairs@coastaldreamin.com.
Please include the property name, reservation name, description of the issue, and photos when available.
Our team will coordinate service as quickly as possible.
Checkout
What time is checkout?
Checkout time is 10:00 AM local time.
Door codes may automatically deactivate after checkout.
Can I check out late?
Late checkout requests may be submitted to rentals@coastaldreamin.com.
Approval depends on incoming reservations, housekeeping schedules, and property availability.
Late checkout cannot be guaranteed.
What do we need to do before leaving?
- Load and start the dishwasher
- Place used towels in tubs or designated areas
- Remove trash
- Return provided items to their original locations
- If your property includes a golf cart or LSV, please rinse excess sand off before departure
Rental Agreement & Policies
Why do I have to sign a rental agreement?
Our rental agreement helps protect both guests and property owners by outlining important information about your stay.
The agreement includes house rules, liability information, occupancy requirements, age requirements, property policies, check-in and checkout expectations, and additional stay details.
Signing the agreement is required to finalize and secure your reservation.
When must the rental agreement be signed?
Rental agreements should be signed immediately after booking.
Reservations with unsigned agreements may be automatically cancelled by our system if not completed within approximately 24 hours.
Cancellation fees may apply depending on your booking source and reservation terms. Unsigned reservations may lose their hold on the property, and once cancelled, the dates become available for another guest to reserve.
We strongly recommend completing your agreement as soon as possible to avoid interruption to your reservation.
What happens if I do not sign my rental agreement?
Reservations that remain incomplete due to an unsigned rental agreement may be cancelled automatically.
Once cancelled, your reservation dates may no longer be available, applicable cancellation fees may apply, and availability cannot be guaranteed if you attempt to rebook.
Can I review the rental agreement before booking?
Yes. You may review our rental terms and conditions before booking by visiting coastaldreamin.com/terms-and-conditions.
Please note that booking platform terms may also apply depending on where your reservation is made.
Does everyone staying need to sign the agreement?
No. Only the booking guest is required to execute the rental agreement.
The booking guest accepts responsibility for ensuring all occupants comply with property rules and reservation policies.
Age Requirements
What is the minimum age to book?
The minimum age to reserve a Coastal Dreamin property is 25 years old.
Does the booking guest have to stay at the property?
Yes. The individual making the reservation must remain present for the duration of the stay and may not reserve on behalf of another group.
Can groups under 25 stay?
Groups that include guests under 25 may be permitted when accompanied by qualifying adults and when all reservation requirements are met.
Additional occupancy and supervision requirements may apply.
Please review our Terms & Conditions or contact us before booking if you have questions.
Pets
Are pets allowed?
Pet policies vary by property.
Some homes allow no pets, one pet, or up to two pets.
When pets are permitted, fees are generally $500 per approved pet.
Please review your specific property listing for pet eligibility before booking.
What happens if an unauthorized pet is brought?
Unauthorized pets may result in additional fees, cleaning charges, removal requirements, reservation penalties, or other actions permitted under the rental agreement.
Please obtain approval before bringing any pet to the property.
Beach & Deliveries
Are beach chairs included?
Beach equipment varies by property.
Some homes include seasonal beach service or provide beach equipment as an amenity, while others do not.
Please review your property page and amenities list for details.
You can search for your property using the search feature at the top of Coastaldreamin.com.
Can I ship items to the property?
We do not recommend shipping items directly to vacation rental properties.
Guests do not have access to property mailboxes and Coastal Dreamin does not have access to mailbox deliveries either.
Items shipped through USPS may not be retrievable.
Can packages be delivered during our stay?
Direct deliveries from carriers such as UPS and FedEx may be possible if delivered directly to the property during your stay.
However, deliveries that require mailbox access are not supported.
Guests are responsible for coordinating package timing and retrieval.
Support & Emergencies
What qualifies as an emergency?
Examples include lockouts, active water leaks, complete HVAC failure, loss of access to the property, and immediate safety concerns.
Emergency support is available outside normal office hours.
What is NOT considered an emergency?
Examples of non-emergency requests include extra toilet paper, maintenance requests that do not affect habitability, internet performance concerns, early check-in requests, late checkout requests, and general questions.
These requests are handled during normal business hours.
What are your office hours?
Our office hours are 9:00 AM – 6:00 PM daily.
Messages received outside normal business hours will be answered as quickly as possible.
Golf Cart / LSV Rules
What is the minimum age to drive a golf cart or LSV?
Drivers must be at least 21 years old to operate any golf cart or LSV offered through Coastal Dreamin.
How far can golf carts be driven?
We recommend keeping travel within approximately 3 miles one way from the property.
Extended travel may increase the likelihood of battery depletion.
Guests are responsible for costs associated with dead batteries, towing, misuse, or damage.
What happens if the golf cart battery dies or the cart is damaged?
Guests are responsible for damage, towing charges, misuse, dead batteries caused by excessive travel, and any related repair costs as outlined in the rental agreement.